Department of Commerce: Eastern Region Security Office (ERSO)
Department of Commerce - Eastern Region Security
Reducing Terrorism & Espionage Risks, Increasing  Emergency Preparedness
Security is Everyone’s Responsibility
How to Handle Suspicious Mail

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What constitutes a suspicious letter or parcel?

Some typical characteristics which ought to trigger suspicion include letters or parcels that:
  • Have any powdery substance on the outside.
  • Are unexpected or from someone unfamiliar to you.
  • Have excessive postage, handwritten or poorly typed address, incorrect titles or titles with no name, or misspellings of common words.
  • Are addressed to someone no longer with your organization or are otherwise outdated.
  • Have no return address, or have one that can't be verified as legitimate.
  • Are of unusual weight, given their size, or are lopsided or oddly shaped.
  • Have an unusual amount of tape.
  • Are marked with restrictive endorsements, such as "Personal" or "Confidential."
  • Have strange odors or stains.
 What Should I do if I Receive an Anthrax Threat by Mail?
  • Do not handle the mail piece or package suspected of contamination.
  • Make sure that damaged or suspicious packages are isolated and the immediate area cordoned off.
  • Ensure that all persons who have touched the mail piece wash their hands with soap and water.
  • Notify your local law enforcement authorities.
  • List all persons who have touched the letter and/or envelope. Include contact information and have this information available for the authorities.
  • Place all items worn when in contact with the suspected mail piece in plastic bags and have them available for law enforcement agents.
  • As soon as practical, shower with soap and water.
  • Immediately Report the incident to the Eastern Region Security Office on (757) 441-3431, (757) 441-3428, or (757) 441-3620.

The mail is safe! People shouldn't stop using the mail because of these isolated incidents. The simple act of paying attention to incoming mail will go a long way in keeping it safe and viable. Everyone, in the mailing community, as well as the American public, should exercise common sense.

diagram showing indicators of suspect letters and packages

Additional Information:

TRAINING - HOW TO RESPOND TO AN ANTHRAX THREAT

BASIC-LEVEL: (For people who sort, deliver, and open mail)

  • Provides the facts about anthrax;
  • Identifies what to look for in a suspicious letter or package;
  • Outlines steps to take if anthrax is suspected; and
  • Tells you who to call if you receive a threat.

       
BASIC FREE ON-LINE SLIDE PRESENTATION

ADVANCED-LEVEL: (For Managers and Trainers)

  • Forms that anthrax may take;
  • Symptoms and effects of an anthrax exposure;
  • Treatment if exposed to anthrax;
  • Steps to take immediately if anthrax is suspected;
  • Resources available to help in the event of a threat.

ADVANCED FREE ON-LINE SLIDE PRESENTATION


Publication of the Eastern Region Security Office (ERSO), U.S. Department of Commerce.
http://www.easc.noaa.gov/Security/webfile/erso.doc.gov/index.html

Contact:
Last Updated: June 30, 2008 09:33 AM
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